Your reputation matters.

Not in a shallow water sort of way but in a real-life,
ocean depths way

Let us show you how powerful reputation management can be.

Reputation and trust go hand-in-hand…

or tentacle-in-tentacle

When you know what’s being said about your company online, you can better understand your customers. 

When you better understand your customers, you not only build better relationships with them but you stand out as a more caring and trustworthy business.

Reputation + trust = ↑ buyer confidence.
↑ buyer confidence = ↑ sales.

 

Build trust and your customer will follow you to the outermost reaches of the sea.

Your business depends on its reputation.

Take the next step towards greater trustworthiness
and better sales.

How can you figure out what people are saying about you online? What do you do with the feedback once you have it?

Answer: Reply to your customers

Our OctopusReview reputation management services will help you improve your reputation and build better relationships with your customers. We'll do this in 4 steps:

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    Actively ask for reviews and feedback

    Should you ask for customer reviews? Darn straight, especially if you want to build a positive reputation for and control the conversation about your brand. We’ll show you how to open the review valve and let them pour in.

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    Track down and collect reviews

    Half the battle is finding customer reviews and siphoning them into one place. No business owner has the time to chase down client feedback from dozens of review sites. We’ll use our eight limbs to grab your reviews from the right spots

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    Analyze & respond to what’s being said

    Feedback is useless unless you acknowledge it. Once we’ve collected your client ratings, we’ll analyze them for trends and  sentiment, respond to feedback and work to prevent negative reviews before they happen.

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    Improve your marketing through the use of reviews

    Your existing happy customers can help you attract new ones. We’ll use your reviews as a crafty marketing tactic. Through social shares and what’s called “social proof” your clients will turn into your biggest arsenal for your marketing fleet.

Let’s Talk Reputation

The best way to go over the nitty-gritty of reputation management is for us to show you. Book a live demo with us. We’ll demonstrate the power of reputation management and show you how easy it is to use.

BONUS: We have a special offer for those who book a demo. It’s not as good as a pet penguin in a top hat, but it’s pretty close!

Is your reputation sinking or swimming?

Learn how to address customer successes and suckers. (Like tentacle suckers, only less sticky)

DOWNLOAD YOUR PRINTABLE REPUTATION MANAGEMENT STARTER GUIDE.

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WHY IT’S IMPORTANT

Reviews matter. How you respond to reviews matters even more. 

Potential customers will look at reviews before making a decision about whether or not to buy your product or service. Companies that manage their online reputations have an advantage over their competitors. There’s huge potential when you invest in listening and responding to reviews, and when you share what customers are saying about you online.

89%

of consumers worldwide read online reviews before making a purchase.

Source

whale
shell

79%

of people say they trust an online review as much as a personal recommendation.

Source

(A whopping!) 97%

of people who read reviews online also read company replies.

Source

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HOW WE CAN HELP

The collection of reviews is only the first step. If your business doesn’t reply to what your customers are saying, it can hurt your reputation. If it doesn't show that you care enough to learn from your reviews, your reputation management strategy can backfire. 

By helping you to ask for, collect, respond, and use your reviews to attract new customers, OctopusReviews will show you how to manage your online reputation—as smoothly as a dancing school of fish.

When people make waves about your business, surf those waves like a pro. We'll show you how.

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Review Generation: Make The Ask

Ask for customer feedback using your website, email marketing, social media, and SMS. Automate review requests and use nifty tools to ensure you don’t ask for feedback from the same customer twice.

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Review Management: Collect & Curate

Collect and consolidate reviews from various platforms into one central hub. From there, you can respond to feedback and get ahead of negative reviews before they go public.

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Review Audit: Analytics & Reporting

Gain insights about your business. Determine whether or not your review and feedback strategies are working. Learn about your customers; our reporting will tell you who your customers are and where they’re from.

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Review Marketing: Turn Customers Into Promoters

Like a school of fish, our approach to managing your online reviews will work with, not against, your existing marketing. Through social sharing of existing client reviews and through the use of ‘social proof’, you’ll tell potential customers you’re worth doing business with.

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Review Stewardship: Customer Care & Communications

How you respond to reviews matters as much, if not more, than what is written in them. OctopusReviews emphasizes the long-term care of your customers. By helping you to listen to what people are saying and responding accordingly you’ll gain happier, more long-term clients.

Let’s (re)grow your reputation

A good reputation needs to be cared for like a delicate baby sea turtle. A hurt name can also be rebuilt. We’ve got you covered in both cases. Like a starfish that’s lost an arm, we can regrow a damaged reputation.

Enroll in OctopusReview

Who’s it for?

A small or brick-
and-mortar
business

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Starter Tier

Perfect for startups or street-side businesses which primarily see their customers face-to-face, e.g., boutiques or restaurants

A growing small business with a strong online presence

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Professional Tier

Ideal for businesses ready to develop the management of their online reputation, improve customer relationships, and grow their business.

A business ready to hire an agency to manage their online reputation

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VIP Tier

For established businesses wanting to leave relationship management in the hands of experts.

Stop trying to manage your reputation alone 🤯

We promise to help you reply to your customers faster than a squid can squirt ink.

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Portage College

Celebrating its fiftieth year in 2018, Portage College is one of the largest colleges in Northeastern Alberta, with multiple campuses and thousands of students across undergraduate and post-grad degrees. It's also an important part of the community, holding events and adult education courses, and has a large and well-stocked museum of aboriginal artifacts.
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